Refunds and Cancellations Policy

1. General Policy

At Digital Grow Marketing Agency, we prioritize client satisfaction. If you are not satisfied with the services provided, we encourage you to contact us to discuss your concerns so that we may resolve the issue promptly. However, refunds and cancellations are subject to the terms outlined below.

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2. Eligibility for Refunds

Refunds will be provided only under the following conditions:

• The service purchased has not been initiated or executed.
• There is a documented failure to deliver the promised scope of work as per the agreed timeline.
• Any specific technical or operational issue from our side that renders the service ineffective or undelivered.

Non-Refundable Situations:

• If the project has been partially or fully completed as per the agreed terms.
• Change of mind after service initiation.
• Delays caused by the client’s inability to provide necessary information or approvals.
• Refund requests made beyond 30 days of service initiation.

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3. Cancellations

• Services can be canceled before the initiation of the project or delivery of the initial service.
• Cancellation requests must be emailed to help@digigrower.in with details of the service purchased and reasons for cancellation.
• If the cancellation is approved, we will process the refund (if applicable) as per the terms stated in this policy.

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4. Refund Process

• All approved refunds will be processed within 7-10 business days.
• Refunds will be credited back to the original mode of payment used during the transaction.
• For payments made through bank transfers, the client must provide bank details to process the refund.

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5. Custom Services

For custom digital marketing services such as website development, SEO, social media management, and paid ad campaigns, refunds are limited to unutilized services only. Once work has commenced, costs incurred for completed tasks are non-refundable.

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6. Subscription-Based Services

• Subscription fees for ongoing services (e.g., monthly SEO or social media management) are non-refundable after the service month has begun.
• To cancel a subscription, clients must notify us at least 7 days before the next billing cycle.

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7. Dispute Resolution

If a dispute arises regarding refunds or cancellations, we will make every effort to resolve the matter amicably. Clients are encouraged to reach out to help@digigrower.in for assistance.

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8. Contact Us

If you have questions or need clarification regarding our Refunds and Cancellations Policy, please feel free to contact us:

• Email: help@digigrower.in
• Phone: +91-7340226277
• Office Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

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9. Policy Updates

Digital Grow Marketing Agency reserves the right to update or modify this Refunds and Cancellations Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically.

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Thank you for choosing Digital Grow Marketing Agency. We value your trust and look forward to delivering exceptional digital marketing solutions tailored to your business needs.